FAQs

SIZE

What size is the right one for me?

You can check which size is the right one for you with our size chart.

If you are unsure or have any further questions, please send us an email.

CARE GUIDE

How to take care of your garments

Proper care extends the life of your garments, reducing the need for frequent replacements and minimizing environmental impact. Our Care Guide provides essential tips on how to care for your SEASICK items, ensuring they remain in pristine condition for as long as possible.

Mikroplastik

Washing textiles at home is often considered to be the cause of microplastics being released into the environment. It is estimated that between 700,000 and 6 million microplastic fibers can be released during a wash cycle with synthetic textiles. In this way, washing synthetic textiles can be responsible for up to 35% of the total annual microplastic release. (1)

We recommend washing and caring for SEASICK swimwear and other products made from synthetic fibers according to the instructions provided. Try to avoid machine washing and use hand washing instead. This not only helps to save water, but also prevents microplastics from being released. If machine washing is unavoidable, load the machine full and use a wash bag that can catch microfibers during washing so that they do not end up in our rivers and oceans. We recommend the wash bag from Guppyfriend.

SHIPPING

Costs & Time

We ship our products within the European Union 100% climate-neutral with DHL GOGREEN.

List of countries and the respective conditions:

  • Germany Standard → free (3 - 5 working days)
  • European Union → free (3 - 6 working days)

The delivery times specified by us are the estimated delivery times of our shipping partners. In rare cases, your parcel may be delivered outside of these times. Delivery times may be longer on Sundays and public holidays.

Versand an eine DHL Packstation

Your parcel can also be delivered to a DHL Packstation. Make sure that your address is complete in accordance with DHL guidelines.

Zustellung nicht zu Hause möglich

If you are not at home when your parcel is delivered, in most cases your parcel will be handed over to your neighbors or will be ready for collection at a post office. If you do not collect the parcel there in time, the parcel will be sent back to us. Please note that in this case we will deduct the shipping costs and the return costs from your refund.

Orders can no longer be redirected by us once they have been dispatched, so please check the delivery address carefully before ordering.

Steuern und Abgaben

If you order outside of Germany, import taxes, duties and fees may be levied by your destination country. Import duties and taxes as well as additional costs for customs clearance are levied by the respective import customs office and are borne by the recipient. For further information, please contact your local customs office.

RETURNS

How can I exchange my items?

In the event of a return, please send the ordered item back to our warehouse for a refund and then place a new order for the desired item or size. If you'd prefer to exchange your item for a different product, feel free to send us an email before placing a new order.

Address for returns:
BLOWOUT SKATESHOP
SEASICK - Inga Hinkel
Juliuspromenade 15
97070 Würzburg
Germany

Wie kann ich eine Bestellung zurücksenden?

If you're located in the European Union you can take your parcel to a shipping service provider yourself and send it back to us.

For orders from Germany, you also have the option of receiving a return slip from us. In this case, we will deduct EUR 5 from your refund.

In this case, send us an email to hello@seasick.studio and we will be happy to send you a return label.

Wie lange dauert die Rückerstattung?

As soon as we have received your return, we will process it within 10 working days and you will receive an email notification once we have completed the review of your return.

If the refund is approved, you will usually receive your money back within 2 - 5 business days if payment was made by credit/debit card.

If you paid with PayPal, you will receive your money back within one business day.

PAYMENTS

Welche Zahlungsmöglichkeiten bieten Sie an?
  • Kreditkarten: Wir akzeptieren gängige Kreditkarten wie Visa, MasterCard und American Express für bequeme und sichere Transaktionen.
  • PayPal: Nutzen Sie Ihr PayPal-Konto für eine schnelle und sichere Zahlung. PayPal bietet auch Käuferschutz für zusätzliche Sicherheit.
  • Direkte Banküberweisung: Überweisen Sie Ihre Zahlung direkt auf unser Bankkonto. Bitte verwenden Sie Ihre Bestellnummer als Verwendungszweck. Ihre Bestellung wird erst versandt, wenn der Betrag auf unserem Konto eingegangen ist.
  • Apple Pay: Für Nutzer des Safari-Webbrowsers bieten wir Apple Pay für einen schnellen, sicheren und bequemen Bezahlvorgang an.
  • Google Pay: Android-Nutzer können die Bequemlichkeit der Zahlung mit Google Pay nutzen, was einen schnellen und sicheren Bezahlvorgang gewährleistet.
  • Klarna: Jetzt einkaufen und später mit Klarna bezahlen. Klarna gibt Ihnen die Flexibilität, den vollen Betrag bis zu 30 Tage später zu bezahlen oder die Kosten Ihres Einkaufs in monatliche Raten aufzuteilen.
  • Shop Pay: Beschleunigen Sie Ihren Bezahlvorgang mit Shop Pay, indem Sie Ihre Zahlungsinformationen sicher für schnellere zukünftige Einkäufe speichern.

Jede Zahlungsoption wurde entwickelt, um Ihnen Bequemlichkeit, Sicherheit und Flexibilität zu bieten. Wenn Sie Fragen zu diesen Zahlungsmethoden haben oder Hilfe beim Bezahlvorgang benötigen, zögern Sie nicht, uns zu kontaktieren.